Does your company have;

1. A mutual satisfactory relationship with its customers,
2. A beneficial supplier partnership,
3. A robust Quality Management System (QMS) or
4. A Continuous Improvement Program (CIP),

If the answer is "no" to any one of the above questions, then your company is suffering from Executive Dysfunction (E.D).

Dr. Edward Deming the man who led Japan out of the "also ran" into world leadership in quality once stated that " the problems of a company are generally classified as 80% due to management and 20% due to the workforce". Later Dr. Deming stated that his 80/20 assumption were incorrect and that the true ratio is actually 90% due to management and 10% due to the workforce. Regretfully most company managers do not agree with this assessment.

The "E" in E.D. means the executive and the middle management of a company. All changes are driven from the top down in a company. Without the support or approval of the management any change in the company are doomed to fail from the beginning. The Sigma Quality Group focuses on the process approach but works with executive management to drive the improvement from the top down.